Duty of care

In circumstances where your communication with Hourglass Psychology raises safety concerns, we will endeavour to contact you to check the welfare and safety of you and/or others. If necessary for protection of you and/or others, Hourglass Psychology may give relevant information provided by you to appropriate persons, such as a caregiver, medical practitioner, crisis service or police. 

Where possible we will work with you openly, letting you know if our concerns reach the point where we need to involve other services, such as when failure to disclose the information would in the reasonable belief of Hourglass Psychology place you or another person at serious risk to life, health or safety.